20 Margaret St, London
Great Britain, 3NM98-LK
Free standard shipping
on all orders in New York
Support forum provide
for over 24h, every day.
FaQs. General Information
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What does Theoni mean?
Who are we?
We deal in organic luxury products for kids designed aesthetically at affordable prices with cute and watercolor based prints. Our products include infant essentials, kid’s beddings and accessories such as Swaddles, Crib Sheets, Sleeping Bags, Snuggle Blankets, Dohars, Quilts, Bed Sheets, Burp cloths, Washcloths, Bibs, Bolsters, and Pillows, along with Nursery accessories and Gift sets.
Theoni curates safe, organic, and chemical-free kid’s clothing and beddings where each product is a labor of love uniquely handcrafted by expert artisans.
Will the products shrink?
No, our products do not shrink with washing or regular use. However, shrinkage is natural for any cotton product, so please try not to overheat our products. Drying with high heat can causes shrinkage and thus we would recommend hanging the products to dry where possible and if using a dryer, use the air cycle and no heat.
Will the colour/prints fade when washed?
We’re all natural and use watercolor based prints, so some fading is normal. We recommend using light detergents and avoid the use of powerful detergents or bleaching agents to retain the original color and print quality of our products.
Are your products manufactured in India?
Yes. All our products are handmade with love and care by artisans in India.
What is Theoni’s commitment to the safety of their products?
All our products are crafted of high-quality materials that meet or exceed all safety requirements. Our manufacturers have given the comfort and safety of your child the highest priority.Our fabric and printing is certified by the GOTS, which stands for the Global organic textile standard. GOTS is the leading processing standards for textiles from organic fibres such as cotton.
Why do we use Organic Cotton?
Organic cotton is cotton grown without the use of genetically modified seeds, fertilizers, pesticides, or any other synthetic chemicals, which are highly toxic and therefore, harmful to the earth, workers, and consumers. Our used organic cotton is softer, hypoallergenic, and lasts for a long time. But the most important benefit is protecting the ecosystem, reducing wastage of water, and ensuring a safer working environment for the farmers and manufacturers. Organic cotton is a sustainable and eco-friendly option to regular cotton.
What does GOTS certified mean?
GOTS stands for The Global Organic Textile Standard, which is recognised as the world’s leading processing standard for textiles made from organic fibres. All our fabrics and printing are GOTS certified and completely safe for your baby and children.
Why choose organic cotton over conventional cotton?
The quality of organically grown cotton is better than conventionally grown cotton. Because it is less processed and not treated with harsh chemicals (like chlorine bleach and formaldehyde) that can wear down fibers, organic cotton is often more durable than conventional cotton and softer in feel. Organic feel softer than conventional cotton because the threads that makeup cotton have not been broken down or damaged by chemicals used in their growing process, making their surface smoother and nice to the touch.
How do I track my order?
Our shipping department will provide you with an order tracking number where you can track your orders after they have been dispatched from our end.
Can I return or exchange an item?
Eligible items can be returned for a refund of the merchandise value within 24 hours of receiving an order. An original receipt of the purchase of the product is required.
Can I change/cancel my order?
Yes, you may change/cancel your order if it has not been shipped. To do so, please get in touch with our team by calling 9876543210 or email us at firstname.lastname@example.org with your order details as soon as possible as orders are sometimes shipped immediately.
What happens if an item ordered is out of stock/you are unable to fulfill my order?
Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders, the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7-10 working days from when the refund request was raised for the amount to reflect in your account.
Do you take up bulk orders?
Yes, we do. Email us at email@example.com for bulk order enquiries.
Do you gift wrap?
During checkout, please enter your message in the “special instructions” box and we can giftwrap the item for you.
Can I return a product?
Yes. If you feel dissatisfied with a product you can initiate for a return and we will get it done for you. For more details visit our Returns and Refunds Policy
How will I get a refund?
To initiate an online return or exchange, please contact the team by calling 9876543210 or email firstname.lastname@example.org. We will initiate an exchange or refund once we receive your return package and have checked that the products and packaging are intact.
What if I receive a defected/wrong product or an incomplete order?
Please write to us at email@example.com or call us at 9876543210 for us to look into the matter.
How long will it take to process my return?
It will take 7-10 business days from the time we receive the products back for you to receive a replacement or refund.
Do you ship around the country?
Do you ship internationally?
How long will it take for my order to reach me?
The lead time between the placing of order and dispatch is 3-5 days.
- Domestic Deliveries
We take approximately about 7-10 days (excluding Sundays & bank holidays) for deliveries, depending on your location.
- International Deliveries
We take approximately about 10-15 days (except Sundays and bank holidays) for International deliveries.
Will all the items in my order be shipped as one package?
Usually, all products in a single order are shipped together.
Can I delay the shipment of my order?
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 9876543210 and one of our sales associates will be happy to assist you.
What payment options do you accept?
- Credit Card
- Debit Card
- Net Banking