Returns are accepted only for physically damaged products, defects, or incorrect shipments. Please email us at info@theoni.in with an unboxing video and photos of the issue within 24 hours of receipt. Photos must clearly show the damage or defect to accept your complaint. Claims not reported within 24 hours cannot be processed as the window for raising them with the shipping partner closes after this period. All returns must be in original packaging. If the product is not returned in appropriate condition, your return will be disqualified, and we'll reship it back to you.

Returns are not accepted for used/opened items or altered serial numbers. Upon receiving the returned product, ‘Theoni’ will inspect and validate the claim. Once approved, a replacement will be sent; if ineligible, the product will be returned to you.

Please refrain from accepting orders if the outer packaging is open or the seal has been tampered with. If you accept an open package from the delivery agent, we cannot take responsibility for it and will not be liable for any physically damaged or defective products, nor for missing or incorrect items.

Under special circumstances, we offer a partial or full refund. We strive to work with you to ensure a fair resolution. Please follow the instructions below to reach out to us. Once your return request gets approved, our delivery agent will collect the product from you. When it arrives at our warehouse, we will perform a quality check and process a full refund. Generally, you can expect to see the refund in your original account within 7 to 14 business days. 

Email us at info@theoni.in
Include clear photos of the product along with your order number to know the next steps. Working hours are Monday - Friday (10 AM to 6 PM).

We currently don’t offer direct exchanges. If you like a different product, place a new order.