The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.

Theoni is committed to deliver all orders with good quality packaging within a span of 5 working days (excluding Sundays & Public holidays) under normal circumstances. Theoni makes all commercially reasonable endeavours to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.

Delivery Charge

Theoni provides free shipping on orders above Rs 1500 and below that Rs 100 are charged per order. The prices are all inclusive of taxes. Theoni partners with third party logistic service providers separate and distinct from Theoni, to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email & SMS along with the tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third party Logistic Partner. Theoni shall not be liable for delay in delivery by third party Logistic Partners. Theoni may, in its sole discretion, effectuate delivery to customers on their own without engaging logistic partners.

Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Theoni shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.

COD/ Prepaid

While Theoni aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, Theoni has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of Theoni, Theoni will not be able to process the order further. The customers can check the COD/ Prepaid availability here:

What if I have received the product in damaged condition?

If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.