Star Tumbler 355ml – Pink

I honestly regret purchasing this tumbler from Theoni. For a brand that positions itself as offering premium-quality products, the actual product quality and the way customer complaints are handled are extremely disappointing.

Within just ONE MONTH of use, the stainless steel straw developed a visible cut/damage, and the metal body of the tumbler got dented. I am attaching pictures as proof because I want potential customers to see the actual condition of the product after barely a month of use.

Let’s be clear: a tumbler is an everyday-use product. It is meant to withstand regular handling. I did not expect it to look damaged within weeks of purchasing it. If a product cannot withstand normal day-to-day use, then perhaps the brand needs to seriously reconsider its claims about quality and durability.

But what was even more disappointing than the product itself was the customer service.

When I contacted customer support, I expected them to investigate the issue, understand the concern, and at least attempt to offer a reasonable solution. Instead, rather than taking ownership of the product’s quality concerns, the entire responsibility was conveniently shifted onto the customer. I was essentially blamed for mishandling the product.

Really? A straw that develops a cut and a tumbler that dents within a month, and the customer’s first response is to be blamed?

And the experience got even worse. When I followed up, there was absolutely no response. My concern was simply left unattended. No meaningful resolution, no accountability, and not even the basic courtesy of responding to a customer.

This is not just about a damaged tumbler anymore. It is about the complete lack of accountability and the way a brand chooses to treat its customers once it has received their money.

A premium-looking product does not automatically make it a premium-quality product. And good branding means absolutely nothing if the product and after-sales service cannot live up to it.

I am extremely disappointed with Theoni. I would strongly advise prospective buyers to think twice before investing in these products. Don’t just go by the aesthetics, packaging, or marketing. Product durability and customer support matter just as much, if not more.

I paid for a product, not for the frustration of chasing a company to acknowledge an issue that should have been addressed in the first place.

One month of use, damaged product, zero accountability, and completely disappointing customer support. Would I recommend this brand? Absolutely not.

I absolutely love this tumbler for my little one! ❤️ The pink colour is so beautiful, and the design is super cute. My baby loves drinking water from it, and it has made drinking water so much more fun. The quality is really good, and I love that it comes with a soft silicone straw. The insulation is an added bonus, and the size is perfect for little hands. Very happy with this purchase. Highly recommended to all moms! 💗

Overall bottle is very good quality but the wire connecting cap and straw is very thin. It broke very easily.